heartbeatz FAQ

Q: Do I need to enable the "write" permission in order to use heartbeatz?

A: Yes! In order for heartbeatz to get access to the heart rate data, heartbeatz needs to write a workout.

Q: Is there an auto-delete feature?

A: Yes! With our July 2020 update, you are able to select to delete the workout once you are done.

Q: Can I use my Runn with the heartbeatz app?

A: Yes! With our Runn 3.1.8 or newer firmware and the heartbeatz July 2020 update, you are able to use heartbeatz to record your Runn workouts.

Q: Is there an AppleWatch requirement in order to use heartbeatz?

A: Yes! You need an AppleWatch Series 2 or newer. That is when BLE was implemented into the watches which is what heartbeatz uses to connect to your AppleWatch. However, starting with app version 1.2.2, the heartbeatz app will only be compatible with AppleWatches running watchOS 7 or newer. We have a legacy version of the heartbeatz app for AppleWatch Series 2 users since those watches cannot update to watchOS 7. Here is the link to heartbeatz legacy: https://apps.apple.com/us/app/heartbeatz-legacy/id1555780875 

Q: What kinds of devices and products can heartbeatz connect to?

A: heartbeatz can connect to bike computers, Peloton equipments, and many more! heartbeatz acts as an ANT+ heart rate monitor and can connect to devices that pair with those.