cable unstable after update today. :(

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Denise romeo ierardi

• December 31, 2021 13:53

hi,  have used cable with my schwinn echelon 2 for zwift for years...  stable,  no issues....   today, got on my trusty bike, and the cable app asked to do an update..  ugggg... mistake.  did the update and now cable is completely unstable.    app ver. 1.3.1 FW 2.2.4 HW ver 2.32.256

i deleted  cable app,  rebooted iphone,  took battery out of cable,  reset cable to factory defaults.  seems like in the cable app  "ant in " panel,  the app keeps trying to pair,   as the activity goes from  " tracking " to " pairing " every few seconds so its loosing connection and my power and cadence just drops all over the place. Please someone help.  i know its a software thing, as i used it yesterday, pre update and everything was absolutely fine.  anyway to go back to previous version?  thank you !   also weirdly enough, when i try the scan for ant+ feature,  where you choose your sensors,  that flashes and that screen wont stay,   i had to try that a million times before i got that to finally display long enough where i could actually choose my sensors...  

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• Official comment

  

  Permanently deleted user

  • December 31, 2021 16:56
  • Edited

  Hello Denise,

  Sorry about the issue you are having with the CABLE. I have created a support ticket out of this post.

  We will follow-up through the support ticket.

  Kind regards,

  Tim Eskew

   

   

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  Denise romeo ierardi

  • December 31, 2021 15:23

  so it seems that its not the app version,   just tried with my husbands phone that has the older cable app version, and still doesnt work...    so,  its either the Zwift update or the cable firmware update...   

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  Denise romeo ierardi

  • December 31, 2021 15:28

  just tried husbands zwift app on his ipad. that has the older version .  still not working.  that leaves the cable firmware update.    :(

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  Denise romeo ierardi

  • December 31, 2021 18:03

  OMG.  fixed..   no idea how,  started all over again, deleted app,  took out battery,  reinstalled app, added back sensors,  tho that was tricky the add sensor screen flashes by so fast,  doesnt stay,  so that took a few tries, and seems to be working now.     thank god.  

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