Incline stopped working after calibration

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Nigel

• February 28, 2021 13:53

Hi had issues with the calibration. Tried top calibrate a number to times hitting the 15% become -10.5% calibration bug that a number of people have had. Now all I get is 0.0 degrees on the incline. No mater what I do. i.e. Factory reset, cal etc. Now sure what to try next. I have all the latest firmware and app updates.

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• Official comment

  

  Erin Eskew

  • March 01, 2021 14:18

  Hi Nigel - We are aware of a bug that doesn't allow you to calibrate incline above 12% right now. We have fixed this for our next update. In the meantime, I recommend using 12% as your highest calibration point.

  If after trying to calibrate with 12% as the highest point, that doesn't work for your incline. I recommend restarting your Runn. This is different than restoring factory defaults. If you continue to have any issues, please reach out to our Support team at support@npe-inc.com or https://npe-inc.zendesk.com/hc/en-us/requests/new.

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  Nigel

  • March 03, 2021 17:34

  HI Erin I have tried all of the steps you have said, this has now resulted in the Runn NOT detecting inclination i.e. it now reads 0% regardless of the inclination on the tread mill.

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  Davetilsed

  • January 06, 2022 14:32

  Hi, did you ever get this resolved? 

   

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  Nigel

  • January 07, 2022 16:28

  I did. I had to open up the Runn disconnect the battery and reload the firmware and it now works perfectly !

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