Red LED won’t stop flashing

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Matthew Hertz
I have had the CABLE+ for 5 months and it suddenly stopped connecting. The red LED keeps flashing (once per 1.5 seconds) and nothing will connect to it. I have turned off every Bluetooth device in the house, changed its battery, and it still does not work. Is there a way to reset its state?
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4 comments

Date Votes
  • Official comment
    Erin Eskew

    Hi Matthew! You should try the following steps:

    1. Delete any app on any device you use CABLE with
    2. Restart the device(s)
    3. Redownload the apps & connect

    If you are still experiencing issues, you can e-mail us at support@npe-inc.com

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  • David Springsguth

    I am also suffering the same issue.

    I have removed all apps and re-installed but Cable is still flashing red at 1.5-2 secs.

    New firmware update has caused this to happen and I can no longer train indoors - is there the ability to factory reset etc?

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  • Coachehssoccer

    App ver 1.3.2
    Cannot get app to provide HW or FW version.

    Cannot get cable to turn on. No lights, blinking or otherwise. All batteries new on all devices: Garmin speed, cadence, hrm, Powertap power meter. When speed sensor is spun; green light blinks on speed but cable does not see.
    iPhone 12 Pro ver 15.6. Firmware for cable was updated.
    No other apps open.

    Cannot get to work to capture Ant + and out put to Bluetooth on phone.

    Any help? Revert firmware? It all worked fine for years with a double tap…

    Tom McDermott

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  • Permanently deleted user

    Hello - For issues with connecting your CABLE, please reach out directly and file a support ticket with the following link: https://npe-inc.zendesk.com/hc/en-us/requests/new

    Kind regards,

    North Pole Engineering Support

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