Apple Watch and Peloton Not Showing Hear Rate

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Ben Finklea

• August 10, 2020 23:15

The last few weeks when I open the app on my Apple watch before a ride, my app opens and the Peloton and watch see one another and connect, however no heart rate is displayed.  The heart rate display even pops up on the Peloton screen, but again, no actual heart rate data.

To make matters worse, if I end the ride and close the session, the app keeps popping open on my Apple watch and I have to actually turn off the watch and turn it back on.  Anyone had this issue and know of a fix?

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• Official comment

  

  Erin Eskew

  • August 11, 2020 12:13

  Hi Ben,

  1. Make sure that all of your Health settings are enabled for heartbeatz
  2. When closing the app, make sure you press the side bar, scroll to heartbeatz, swipe left, and then press the red X.
  3. If you are still having any issues, you can e-mail us at support@npe-inc.com

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