Drops

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Patrick Silva

• July 10, 2020 10:25

I have been using RUNN with no issues since April, however, in the last month it happens that around 30 minutes (more or less), there are drops, for instance, yesterday in a 5 mile run, it dropped 3 times, all after 30 minutes. The speed drops to 0, some times it quickly recovers (a couple of seconds), but other can stay like that for almost a minute.

I am using RUNN connected to the iPhone using the Zwift Companion. Any ideas?

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  Andrew Usher

  • October 06, 2020 15:27

  Last month the sam is happening with my RUNN. Continual drops out, on zwift, Garmin and run cline.

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  Barry Warwick

  • October 23, 2020 23:13
  • Edited

  Same with mine. It was working great until a few weeks ago. Now can’t complete a run without speed dropping every few minutes.

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  T.J. Cobey

  • October 27, 2020 00:26

  I have the same issue except now mine won't work on Zwift at all.  I sent an email to support. I'll wait to see what happens.

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  Andrew Usher

  • October 27, 2020 07:24

  Zwift ( who i purchased it from) are sending a new one, should be here sometime this week. Hopefully this one will be more consistent. Concerned though given I know others who have basically stopped using RUNN due to the same problems we are having.

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  Adam Cox

  • January 12, 2021 09:24

  Exactly the same problem. After about 20 minutes of running the connection drops about  every 30 seconds and slowly increases in frequency until it drops out for a second every 10 seconds or so.

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  Martin Wood

  • January 13, 2021 18:29

  No drop-outs at all either over BLE or ANT+.  I ordered my Runn from Zwift in December after they came back in stock.  My device is on FW 3.2.9 and I've got it set up as follows:

  * Got a Reebok Jet 300 with the device on the right-hand side toward the back

  * stickers all the way around the belt spaced at 18 inches, so about 8 of them

  * speed calibration is 8,12 and 16 kph ( for walk, jog, run )

  * paired with RunCline over BLE (currently beta testing for the developer of that app ) on iPad

  * paired with Zwift sometimes on ANT+ ( on my Android phone )

  * cadence ( a beta feature ) is perfect about 8.3kph upto 200 no dropouts ever

  * speed is very good indeed and no drop-outs

  * incline range -3% to + 5%, calibrated on the flat

  Have a Polar watch but it's not compatible ( I checked with both Runn support team and Polar ) but like to keep that separately paired with my Stryd power meter so I can sync the wattage at 0.0% incline so RunCline reports the same power value as would be recorded outside.

  Happy to help diagnose if I can with what equipment I have available.

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