Version 1.2.19 hosed my CABLE device.

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Brian Mull

• May 14, 2020 16:25

I installed the most recent update, and now my device is in an endless loop of trying to connect. I tried deleting the app and reinstalling and still a no go. It flashes red, then it flashes green, then no light, the app keeps cycling through trying to recognize it, but it never does. I have a video of it, but no way to upload here.

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  Erin Eskew

  • May 14, 2020 17:03

  Hi Brian - You can open a support ticket here where you will be able to send the video: https://npe-inc.zendesk.com/hc/en-us/requests/new

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  Brian Mull

  • May 14, 2020 18:00

  Thanks. Just submitted.

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