Runn does not broadcast speed or cadence after firmware update

Follow

John Reese

• May 12, 2020 14:52

I updated the firmware last night using the Configurez app. It no longer broadcasts speed or cadence. It worked fine before the update. I am connecting through Bluetooth with a Windows 10 laptop and an Android phone.

0

• 

  Simon West

  • May 18, 2020 11:59

  John

  Is it still accessible in Configurez or the Gymtrackr app? If so it might need to be reset. https://npe-inc.zendesk.com/hc/en-us/articles/360038799731-Runn-LEDs

  Perhaps it's moved up in the cradle and not seeing the stripes on the belt. See https://npe-inc.zendesk.com/hc/en-us/community/posts/360062924332-Runn-not-working 

  0

  Comment actions Permalink
• 

  John Reese

  • May 18, 2020 15:03

  Thank you Simon. I'm working with support on the issue. We flashed the firmware since it was not accessible to any app. That helped, but there's another small, random issue that we're working through. An engineer is taking a look at it and will advise. Thanks for your response.

  0

  Comment actions Permalink
• 

  Mike Fredrickson

  • February 08, 2021 21:34
  • Edited

  Little late for this thread but my runn stopped broadcasting incline & cadence as well.  Both just showed up as 0 on Gymtrackr and Zwift.  Multiple resets didn't work, finally I let the battery complete drain until the unit powered down.  When I plugged it back in and turned it on, everything worked normally.

  0

  Comment actions Permalink

Please sign in to leave a comment.