Used CABLE device - won't work, can't connect, LEDs flashing non-stop.

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weylers

I've bought a used CABLE device and wanted to set it up today, but wasn't lucky.

I've downloaded the most recent app today, put the battery (new!) back into the device and closed it. Immediately the devices' LED's are flashing. It seems as red and green are flashing at the same time and with a very high rate (roughly twice a second).

When I hold the device close to my iPhone it seems to recognize it, but asks if LEDs are flashing (red OR green) or not. It then tells me, that another device might be connected to it - but this doesn't make any sense. First of all, because I didn't connect it to anything and secondly, because there are no other Bluetooth devices close to it.

The app itself only shows me the app version number, but no HW or FW version of the device. I also can't enter any menu, as it stays in search-mode.

(When I try to pair it manually via the Bluethooth Options in settings, it's shown as "Android TV" but can't be paired.)

 

Does somebody have an idea on what the Problem might be and how to solve it? Is there any way to Kind of manually reset the device (without the option of using the app)?

 

Thanks a lot and best,
Stefan

 

PS: The battery was taken out of the device for at least 10 days, might have been weeks also. So no chance there to erase the internal memory (if that would be the Problem).

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4 comments

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  • Official comment
    Erin Eskew

    Stefan opened a support ticket, so we are working there to solve this. We will post the solution shortly!

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  • Michael Lawrence

    Hi - I have a similar problem here - been using my cable for a number of years but the red light is now constantly flashing and will not connect to anything - please can you help? Thanks

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  • Erin Eskew

    Hi Michael - If your CABLE is flashing red once per second that means it is connected to something via Bluetooth and that one or more of your sensors are not tracking. Make sure to completely close out of all the apps you have used CABLE with and/or disconnect from devices you have used CABLE with via Bluetooth. If the issue still persists, then I recommend deleting the apps that you have used CABLE with and restart the device that you had those apps on. This should break any connection that you might've had in the background.

    If you have any other questions, you can open a support ticket at this link: https://npe-inc.zendesk.com/hc/en-us/requests/new 

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  • Michael Lawrence

    Thanks Erin, that is exactly what it is doing. I've tried shutting everything down but didn't work.
    I was mainly using a Garmin HRM with and IPhone. I'll try deleting everything and see if it helps, if not I'll raise a ticket, thanks again

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