Latest Firmware RUNN

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Corey Turnbull

• April 16, 2020 00:40

Hi - I updated to the latest firmware tonight, and I can't get my Runn to broadcast any speed. It see both ANT  and Bluetooth, but it won't actually register the speed of the treadmill. Worked fine this morning prior to the update. I tried recalibrating three times. 

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  Erin Eskew

  • April 16, 2020 15:02

  Hi Corey! I am going to open up a support ticket to help with this.

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  Martin Rasker

  • April 28, 2020 17:54

  Seem to have the same issue here.
  Did install the new RUNN, checked if the strips where detected, paired to Zwift. All worked in the right way.

  Did the update (worked okay) can connect both ant+ and Bluetooth but no reading of speed.
  Tried a reset but that did not help. Could it be that it does not detect /read the strips anymore? 

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  Erin Eskew

  • April 28, 2020 17:58

  Hi Martin - If you can send us an e-mail, we would be happy to help get this sorted out for you! Support e-mail: support@npe-inc.com

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  Martin Rasker

  • April 29, 2020 17:49

  Quick respons and with good support, everything now Runn's fine again.

  Thank you Erin 

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  Corey Turnbull

  • April 30, 2020 10:06

  Hi Martin, yes, their service is very good. I'm curious what they had you do. For me and before I was able to speak to the help desk, I let mine sit over night and it seemed perfect the next day. No issues since.  

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  Martin Rasker

  • April 30, 2020 12:43

  Hi Corey,
  Good to see that the RUNN even has over night self repairing power :-)
  
  Well to fill you in, Erin reacted quick and at first he let me check if the problem also existed on hogh speeds (it did).
  After that first check he provided a stepwise procedure to flash some software (with an app over bluetooth) into the RUNN.
  The porcedure was clear and after finishing the update the RUNN works like a charm.
  
  
  
  
  

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