>CABLE going nuts after some update today

Follow

Mike Hockings

• April 09, 2020 17:39

I just replaced the battery in the >CABLE device and started the app and it wanted to do an firmware update.  It apparently completed then migrated sensor sets 1 and 2.  Now it is in a loop repeatedly "FETCHING CABLE INFO".  How can I get it working again?  I have tried rebooting the phone but that does not make any difference.

Thanks,  Mike

0

• Official comment

  

  Erin Eskew

  • April 09, 2020 17:45

  Hi Mike! I am going to open up a support ticket for you so that we can get to the bottom of this.

  Erin Eskew

  Product Specialist

  Comment actions Permalink
• 

  Mike Hockings

  • April 09, 2020 23:58

  With Erin's fine advise I toot the following actions:

  1. Opened the CABLE device to disconnect the battery
  2. Uninstalled and reinstalled the CABLE Util app
  3. Closed the CABLE device to restart it
  4. Started the app - at this point the loop started up again.  I tried restarting the app a couple of times with the same result.  On one attempt I touched the screen to see what would happen and that seemed to break the loop.  The next restart of the app went through one cycle of the process with the CABLE device then seemed to connect OK.

  So, hopefully things are all hummin' along fine now.

  Many thanks to Erin for the sage advise.

  Mike

  0

  Comment actions Permalink

Please sign in to leave a comment.