Cord / ConfigurEz: money to the trash??

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Carlos B

• December 20, 2023 12:04
• Edited

I bought the cord converter with great enthusiasm. I wanted to use it with my indoor bike keiser m3i that broadcasts in proprietary bluetooth and pair it with my garmin watch

First problem, the configuration application is garbage. I try to update firmware from a mobile phone, a tablet, a PC, it doesn't matter, it's impossible

Second problem, cord's connection is very very very very unstable constant connection losses between the application and the device

Third problem when I try to pair it with my indoor bike sometimes it appears and other times it disappears in the application And when it finally connects it doesn't let me edit the power speed cadence profiles

Fourth problem when it is supposed to be finally linked and configured it is impossible to recognize it from my garmin watch, cord does not emit any bluetooth or ant+ signal that is recognizable

Can someone help me update the firmware and get a stable connection or can I throw this device directly in the trash??????

1

• Official comment

  

  Daniel Stallings

  • January 02, 2024 16:09

  Hi Carlos,

  I am sorry to hear about your poor experience with CÔRD. We'd be happy to troubleshoot the issue with you and get this resolved. We've sent an email from our support system, please keep an eye out for emails coming from support@npe-inc.com. I you don't see it soon, please check your junk/SPAM folder.

  Thank you,

  Daniel

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• 

  Paulhuizer

  • January 13, 2024 10:20
  • Edited

  Hello Daniel, I'm sorry to say, but I ran into the same sort of issues with a newly purchased Cord.

  The firmware update fails, which does not make things better. 

  Any help for this?

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  Daniel Stallings

  • January 15, 2024 16:31

  Hi Paul,

  We saw your support request this morning and will respond there. 

  Thank you!

  Daniel

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• 

  Carlos B

  • January 16, 2024 10:05

  Hi Paul

  They very kindly tried to help me update the device through an alternative method, it was impossible

  Now I'm supposed to be waiting for a replacement with a new and functional one

  I'll tell you

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  Carlos B

  • March 20, 2024 09:40

  As I said before, the team very kindly tried to help me solve my problem

  I received a new device at my house with updated firmware, but the same problems persist

  I'm trying to use the device as a bridge between my keiser m3i and my garmin epix 2

  the connection is absurdly unstable

  It is impossible to configure the device through the app without continually losing the connection, and when it seems that the configuration process has finished, the data is lost and I don't know if it is not broadcasting or I simply cannot see it from my garmin

  desperate, with the immense loss of time and money

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